Managing an Acute Hospital for Clinical Success and Financial Health: An Evidence-Based, DRG-Aware, Patient-Centred, EHR-Enabled Operating Model
Abstract An acute hospital can be clinically successful and financially healthy only when quality management, clinical practice, operational efficiency, patient outcomes, and reimbursement are governed as one integrated system. The Donabedian model provides the conceptual logic: structures shape care processes, and processes determine outcomes. Value-based healthcare (VBHC) adds the strategic objective: maximize patient-relevant outcomes relative to the cost of achieving them. Evidence-based medicine and evidence-based practice provide the epistemic standard for clinical decisions, while Diagnosis Related Groups (DRG) impose a financial discipline by linking hospital revenue to case mix, coding, resource use, and length of stay. Patient-reported outcome measures (PROMs) and patient-reported experience measures (PREMs) ensure that “success” is not reduced to mortality, complications, throughput, or margin alone. The Electronic Health Record (EHR), supported by Clinical Decision Support ...